Terms & Conditions
Custom Cancellation Fee
All custom orders are considered firm once proof is approved and in production and cannot be canceled without authorization. In such a case, a minimum $50.00 cancellation charge may be charged and all related pre-production costs will be invoiced.
Modifications to artwork will be quoted on a per order basis. A minimum charge applies. (No photocopies or faxes). The following computer files are acceptable: Adobe Illustrator latest version or less – files saves as .tiff, .bmp, .jpg, .psd or .gif – minimum DPI 150 – logos from websites are NOT acceptable. We also accept Corel Draw, PageMaker, and QuarkXPress files. Please specify the name and type of the files being sent. Please DO NOT embed files in a Microsoft Word file. Also include a color copy for color breakdown only. Pre-production custom-imprinted samples are available. Logos, Trademarks or Designs shown do not imply any endorsement by their owner but are simply to exhibit factory printing capabilities.
Products and Prices
Products, prices, and terms and conditions are subject to chance without notice. Customers will be notified of any such applicable charges due to changes in products, prices or terms when orders are placed.
Methods of Payment
1) C.O.D orders are by money order or certified check only. Subsequent C.O.D. orders may be paid by company check, with pre-approval of our Credit Department.
2) Credit Card: You may use Visa, MasterCard, or American Express
3) Open Account: 5% upcharge for payments after 30 days
A current Resale Certificate and tax exempt form must be submitted and "on file" prior to processing your initial order.
Payment in advance in U.S. dollars is required. We will only accept L/Cs or wire transfers. All charges associated with freight, export handling, and specific freight forwarder is not requested, we will select one. Because these commodities and/or technologies are being exported from the United States in accordance with Export Administration Regulations, diversion contrary to U.S. law is prohibited.
There is a $20.00 service charge for each check returned for any reason.
By UPS Ground Service or common carrier unless otherwise requested. Rush Shipments By your carrier choice and at your expense and approval.
JAM will ship partial orders to speed-up delivery to customers unless told otherwise. If you require your order to ship complete please notify Customer Service while placing your order.
All merchandise is inspected, weighed, and carefully packed for shipment before leaving any of our warehouses. The freight company accepts liability when the shipment leaves our facility. Upon delivery of your shipment, promptly check the number and condition of cartons against the Bill of Lading totals before signing the freight Bill of Lading. If damage or loss is discovered – either visible or concealed – you must file a claim with the freight carrier within 14 days of the delivery date. We assume no liability for shipments damaged during transit.
Any discrepancies between quantities shipped and quantities received must be reported to us within 24 hours of receipt of your order.
We warrant that all goods will be free from defects in materials and workmanship for a period of three (3) months from the time of delivery by us. The limited warranty does not apply if (1) the defect is the result of use or handling of the goods in a manner, circumstances or purposes other than those approved or instructed by us; or (2) the goods are misused or abused or there is evidence of tampering, mishandling, neglect, accidental damages, modification, or repair without the approval of us. The limited warranty provided above in lieu of all other warranties. Express of implied, including without limitation the implied purpose. The limited warranty is in lieu of any other liability or obligation of supplier for losses, expenses, inconveniences, or damage (whether special, indirect, secondary or consequential) arising from ownership or use of the goods. Repair, replacement, or credit (at our option) upon return of the goods in your sole remedy for any such losses, expenses, inconvenience, or damages. You hereby wait any rights that you might otherwise be entitled to in connection with the matter covered in this paragraph.
Stock items are returnable, only with factory authorization, when less than 30 days have passed since the ship date and the product is packed unused in its original boxes. Imprinted and custom items as well as items made in colors cannot be returned. There may be a 20% restocking fee charged for all stock products returned. Return shipments for any other reason than our error will be at your expense. No return will be accepted without a Return Authorization Number issued by an Account Executive. Product should be in original packaging and in MOQ